Reflection-in-Action When Designing Organizational Processes: Prototyping Workshops for Collective Reflection-in-Action

Reflection-in-Action When Designing Organizational Processes: Prototyping Workshops for Collective Reflection-in-Action

Wegener, F.E. (TU Delft Marketing and Consumer Research)
Gonçalves, M. (TU Delft Methodologie en Organisatie van Design)
Dankfort, Zoë (Student TU Delft)

Schaub, Petra Badke (editor)
Kleinsmann, Maaike (editor)

2019

In this paper on designing organizational processes, we combine insight on reflection-in-action with the role of reflection and experimenting from the organizational routine dynamics literature. Illustrated through a case at a strategy consultancy, we show how a prototyped workshop can elicit reflection-in- action when designing organizational processes. The artifacts used in the prototyped workshop made previous implicit assumptions about the work more explicit. This led to on the spot reflection-in-action of how to improve the prototype. This shows how collective reflection-action can be created by creating a space for reflection, that simultaneously allows for experimentation. Future research between design science and organizational science would thus be fruitful when studying the role of collective reflection- in-action when prototyping organizational processes.

Organizational processes
Design process
Collaborative design
Routine design
Affordances

http://resolver.tudelft.nl/uuid:022080aa-af9a-4cfd-86f5-93d152dcb018

Cambridge University

Proceedings of the Design Society: International Conference on Engineering Design, 1

ICED19 : 22nd International Conference on Engineering Design, 2019-08-05 → 2019-08-08, Delft, Netherlands

Institutional Repository

conference paper

© 2019 F.E. Wegener, M. Gonçalves, Zoë Dankfort