Knowledge management improvements at KPMG: An assessment of the knowledge channels at a large knowledge intensive organization

Knowledge management improvements at KPMG: An assessment of the knowledge channels at a large knowledge intensive organization

Jongsma, A.A.

Lukosch, S.G. (mentor)
Ubacht, J. (mentor)

Technology, Policy and Management

Multi Actor Systems

System Engineering

2012-04-04

An assessment at a large knowledge intensive organization to improve their knowledge management system to be faster and more accurate. This thesis shows the analysis to come to recommendations for KPMG on how to improve their KMS. The result is an overview of knowledge channels KPMG can use to increase speed and accuracy. The analyses are done from an employees perspective in order to get a bottom-up design.

Knowledge Management
Knowledge Intensive Organization
Knowledge Management System
Multi Criteria Decision Analysis
GAP-Analysis

http://resolver.tudelft.nl/uuid:038d8f15-7e99-41c2-93a5-f79a60b5a288

2013-04-03

Campus only

Student theses

master thesis

(c) 2012 Jongsma, A.A.