Wilma van Wezenbeek. Library director, introduces the three parameters you need for full innovation, people, processes and products. She is guided by three living examples from within her university library at Delft. Liesbeth Mantel talks about her approach regarding personas, Karin Clavel about the necessity to put our user central and Carla van den Berg about the way to address knowledge management in the library organisation. This presentation was created for the 49th Library week at National Library Ankara. Turkey, on 29th March 2013.
