Improving the maintenance process at Component Services, KLM Engineering and Maintenance: A framework to identify and eliminate performance bottlenecks

Improving the maintenance process at Component Services, KLM Engineering and Maintenance: A framework to identify and eliminate performance bottlenecks

Papadopoulou, O.

Janssen, M.F.W.H.A. (mentor)
Ludema, M.W. (mentor)
Lukszo, Z. (mentor)
Van Buren, G.P. (mentor)

Technology, Policy and Management

Management

Management of Technology

2015-12-16

Within this report, a framework for the identification of performance bottlenecks within Component Services, KLM Engineering & Maintenance is developed. The proposed framework is developed through a combination of the essential process management cycle and process analysis, intertwined with the Theory of Constraints, based on the OPDCA (observe, plan, do, check, act) cycle of ongoing improvement. A series of steps are defined by the presented framework, including understand current condition, understand source of information gap, develop intervention plan, check results and fix the identified problem through implementing the intervention plan. The implementation of the presented framework in Avionics & Accessories (A&A) repair shop and moreover, the performance analysis of the repair turnaround time metric revealed a performance constraint. Therefore, a set of solutions for the elimination of it has been developed and proposed. The intervention plan which includes setting a fix monthly number of actuator repairs (DBR), a priority rule for actuator repairs and implementing payment and incentive models for the production increase has been suggested. Recommendations that can facilitate in the implementation of the intervention plan together with some additional suggestions regarding the inventory management through the redefinition of the relation between the warehouse/pool and the repair shop have been provided.

Process Managament
Theory Of Constraints
Drum Buffer Rope
Process Analysis
Inventory Management
Key Performance Indicators

http://resolver.tudelft.nl/uuid:07789798-8890-410a-8c05-6f7f72e10e39

Student theses

master thesis

(c) 2015 Papadopoulou, O.