Print Email Facebook Twitter Capturing conflict experiences: Five methods for identifying intra-personal concern conflicts Title Capturing conflict experiences: Five methods for identifying intra-personal concern conflicts Author Ozkaramanli, D. Ozcan Vieira, E. Desmet, P.M.A. Faculty Industrial Design Engineering Department Industrial Design Date 2014-10-10 Abstract This paper starts from the proposition that concern conflicts can be powerful starting points for user-centered design processes. Our focus is on the challenge to identify conflicting concerns that are both inspiring and relevant in the context of use, or in the user’s general context of life. First, three main ingredients of concern conflict experiences are introduced: choices, goals, and emotions. We propose that any of these ingredients can be used as an entry point to access concern conflict experiences. Next, five research methods are suggested that can be used to identify relevant and inspiring concern conflicts; three methods that are user-centered, and two that are designer-centered. We describe these methods using illustrative research contexts with the intention to inform and inspire suitable research protocols when designers are actively seeking concern conflicts. Subject designconcernconflicttoolmethod To reference this document use: http://resolver.tudelft.nl/uuid:11aa06e1-ec5b-4411-acc5-5f9d89a133a2 Publisher Ediciones Uniandes ISBN 978-958-774-070-7 Source Salamanca, J., P. Desmet, A. Burbano,G. Ludden & J. Maya (Eds.) Proceedings of the 9th International Conference on Design & Emotion; Colors of Care; Bogotá, October 6-10 Part of collection Institutional Repository Document type conference paper Rights (c) The authors Files PDF 312529.pdf 371.15 KB Close viewer /islandora/object/uuid:11aa06e1-ec5b-4411-acc5-5f9d89a133a2/datastream/OBJ/view