Print Email Facebook Twitter Local Government Responses to the Emergence of Social Citizen Platforms Title Local Government Responses to the Emergence of Social Citizen Platforms Author Bak, M.J. Contributor Klievink, A.J. (mentor) Faculty Technology, Policy and Management Department Policy, Organisation, Law & Management Date 2016-09-29 Abstract Digital platforms have worldwide transformed the way citizens organise themselves to address public issues, resulting in social citizen platforms that affect traditional forms of public service delivery. Simultaneously, governments seek a smaller, partner-level role in public service delivery. Governments therefore both have an interest in social citizen platforms and are uncertain about what responses suit the new role of government. Knowledge about why and how local governments respond to the emergence of social citizen platforms is missing, both in science and practice. A qualitative research and a case study are conducted to analyse the motives and instruments of Dutch local governments via a perspective of collaborative governance theory, taking into account the characteristics of three phenomena – citizen self-organisation, social innovation, and digital platforms – that together shape the concept of social citizen platforms. Motives to respond are 1) ideological grounds, 2) to enhance benefits and 3) to mitigate undesired characteristics. Governance instruments are identified, as well as challenges that local governments experience in their decision making process. The scientific value of this paper lies in making a first attempt to analyse the tension between the societal emergence of social citizen platforms and governments that want to properly respond to that development while maintaining a collaborative, facilitating role. Future research areas are the long term effects of the identified governance instruments, a cross-country comparison, and how challenges contribute to non-decisions. Subject citizen self-organisationsocial innovationdigital platformlocal governmentcollaborative governance To reference this document use: http://resolver.tudelft.nl/uuid:12795d45-954a-4c34-b1a2-6e68a038c11b Part of collection Student theses Document type master thesis Rights (c) 2016 Bak, M.J. Files PDF Final thesis Maaike Bak, ... r 2016.pdf 1.88 MB PDF Final scientific article ... r 2016.pdf 659.34 KB Close viewer /islandora/object/uuid:12795d45-954a-4c34-b1a2-6e68a038c11b/datastream/OBJ1/view