Dunea: From moderation to facilitation

Dunea: From moderation to facilitation

Van der Boog, P.J.

Tassoul, M. (mentor)
Hajian, M. (mentor)

Industrial Design Engineering

Product Innovation Management

Master of Science Strategic Product Design

2014-07-11

Dunea as tap-water provider sits in a complex context. Their monopoly market position offers little drive for innovation which has led to a reactive rather than pro-active culture. With the direct context being influenced by major developments, from demographic to agriculture and climate, Dunea has expressed interest to become more agile and outward oriented. They currently succesfully apply moderation as the means to improve teamwork and meetings. However, moderation creates little space for innovation. From the field of creative facilitation a number of lessons are drawn to improve moderation within Dunea. Especially the breadth of sessions and the learning phase influence innovative outcome and should therefore be implemented. So in 5 years from now, Dunea is able to deal with the different challenges which pressure the production of clean tap-water through facilitation. Through different phases(waves) of change, facilitation is brought into the organization. Starting at the moderation team with facilitation training, management and ifm projects will be challenged to join this development and support it by adopting the regular moderation method themselves. In addition, facilities are updated to fit facilitation and moderation as core meeting forms.

creativity
innovation
water
facilitation
moderation
teamwork
culture

http://resolver.tudelft.nl/uuid:14888c98-a01b-44bf-901e-e61e8dd21328

Campus only

Student theses

master thesis

(c) 2014 Van der Boog, P.J.