Print Email Facebook Twitter Design strategies for human relations in services Title Design strategies for human relations in services Author Snelders, H.M.J.J. Perik, E.M. Secomandi, F. Faculty Industrial Design Engineering Department Product Innovation Management Date 2014-12-31 Abstract This paper investigates the degree of control that designers might have over human relations in services. For this purpose, a number of speculative service designs were devised to address work-related stress. We focus on three of the generated designs, where design interventions have made changes to the material circumstance in which contacts among users and providers take place. The paper looks into the capacity of design to promote discussion and social support, and its capacity to make objects act as ‘quasi-others’ in social encounters. Through the case studies we show how different levels of designerly control can be exercised in practice. Subject design of servicedesign for servicegenerative research To reference this document use: http://resolver.tudelft.nl/uuid:17ed62f5-ccd0-4c7a-99d3-96f32abf052d ISBN 978-91-7519-280-2 Source ServDes.2014 Service future; Proceedings of the fourth Service Design and Service Innovation Conference, Lancaster University, United Kingdom, 9-11 April, 2014, p. 133-142 Part of collection Institutional Repository Document type conference paper Rights (c) The author(s) Files PDF 313545.pdf 812.61 KB Close viewer /islandora/object/uuid:17ed62f5-ccd0-4c7a-99d3-96f32abf052d/datastream/OBJ/view