Print Email Facebook Twitter Making the user really matter – a test case from Delft Title Making the user really matter – a test case from Delft Author Mantel, E. Van Wezenbeek, W.J.S.M. Faculty Delft University of Technology Department TU Delft Library Date 2014-10-14 Abstract How do you become even more successful if you are already successful? That is a question that TU Delft Library asks itself regularly. In the last few years, it has seen that its transformation into a library learning centre was a good move, but there is more. Even more focus can be on the client, that is the choice that the library made last year. From now on, the customer is the focus in every design process. In this article, we explain how you can do that for the physical space, using different personas (archetypes) that we used in Delft for this process. Together with the personas, the Library becomes part of the Living Campus, and in the coming years the Library will contribute to bringing TU Delft’s Living Campus concept to reality. Subject TU Delft Librarypersonasuser-centred innovationlibrary learning centre To reference this document use: http://resolver.tudelft.nl/uuid:1c906688-a355-4b63-b9a0-885e305a9790 Publisher Vittorio Klostermann ISSN 0044-2380 Source https://doi.org/10.3196/1864295014614594 Source Zeitschrift für Bibliothekswesen und Bibliographie, 61 (4/5), 2014; Author's version Part of collection Institutional Repository Document type journal article Rights (c) 2014 Vittorio KlostermannThe Author(s) Files PDF TU_Delft_Library_article_ZfBB.pdf 754.84 KB Close viewer /islandora/object/uuid:1c906688-a355-4b63-b9a0-885e305a9790/datastream/OBJ/view