Preferred Security Experience: Designing a security area with a human perspective for Schiphol Airport

Preferred Security Experience: Designing a security area with a human perspective for Schiphol Airport

Hoogervorst, M.R.

Mulder, I.J. (mentor)

Industrial Design Engineering

ID and PIM

Master of Science Strategic Product Design and Master of Science Integrated Product Design

2010-04-23

Schiphol Group is owner and operator of Amsterdam Airport Schiphol and driven by the ambition to become Europe’s Preferred Airport. The airport industry has become a fiercely competitive market due to prizefighters. As Schiphol is quite an expensive airport for airlines and passengers, it has to distinguish herself by quality and service. In order to stay competitive in the long run as well, it is crucial to look further ahead. Also in the consumer market changes can be identified: Due to the increasing safety regulations for airports, the security checks have become stronger and more intensive for passengers in the last few years. These measures strengthen the feeling of safety on one hand, but on the other hand security is experienced worldwide more and more as a unpleasant process. At Schiphol airport security is even marked as one of the largest dissatisfiers in the passenger perception. As a result of this changing context new passenger needs will emerge with regard to security. This project explores how Schiphol can distinguish herself by creating an innovative security area for 2020 in which the needs of the passenger are the drivers of the design.

security
experience
innovation

http://resolver.tudelft.nl/uuid:21c4c3d5-c415-4b2c-b636-53e5ccaab2fc

2011-04-23

Campus only

Student theses

master thesis

(c) 2010 Hoogervorst Marlon, M.R.