Public sector innovativeness and public values through information and communication technologies

Public sector innovativeness and public values through information and communication technologies

Cubuk, Ecem Buse Sevinc (Adnan Menderes University)
Karkin, N. (TU Delft Information and Communication Technology; Pamukkale University)
Yavuz, Nilay (Middle East Technical University)

Chen, Yu-Che (editor)
Salem, Fadi (editor)
Zuiderwijk, Anneke (editor)

2019

In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences and value for society [2]. The literature also questions “the paradox of publicness” [3, 4] by referring the “special status of public organization” claim of [5] and “publicness theory” of [6]. Given that public organizations have different characteristics with regard to operational processes and organizational structures operating in a particularized environment [7:6], they pursue different ends [5]. Replying to these big questions, we put forward public sector innovation (PSI) and co-creation of public values (PVs) as particularly important when contextual and conditional indicators are at the table. PVs and innovations in government may serve the government to reorganize PA as a whole through producing holistic and long-term strategies to enhance public service delivery system in a multi-actor-environment. For this we need a functional mediator, thus we employ information and communication technologies (ICTs). Through ICT-led tools, various and differentiated stakeholders can meet on a continuous base to frame the collective ground. For governments, ICTs may well be used to realize collaboration, coordination, and co-creation values that would alleviate some of the issues addressed via the big questions.

ICTs
Public sector innovation
Public values

http://resolver.tudelft.nl/uuid:22537d8c-9e76-4798-9561-fc58d9e2f7fa

https://doi.org/10.1145/3325112.3325215

Association for Computing Machinery (ACM)

9781450372046

Proceedings of the 20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019

20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019, 2019-06-18 → 2019-06-20, Dubai, United Arab Emirates

ACM International Conference Proceeding Series

Institutional Repository

conference paper

© 2019 Ecem Buse Sevinc Cubuk, N. Karkin, Nilay Yavuz