Application sharing services design and performance

Application sharing services design and performance

Beumer, J.J.

Andriessen, J.H.T.H. (promotor)

Technology, Policy and Management

2006-04-25

Digital information is becoming increasingly integrated in our daily life. We can communicate with each other via e-mail and exchange documents, photographs and video fragments and use webcams during a telephone call ("nice for the kids"). Digital information is used in education to communicate with other students and teachers and it is used for commercial purposes and for public services: delivering information direct to citizens at home without visiting an office at any time a citizen wishes to obtain such information. This readily available digital information is causing new problems. Problems occur, for instance, because specific information can not be found on a website or on a digital form. Problems may also occur when filling in a digital form. Moreover, technical problems can occur, such as computer or program crashes, problems with the server or with printing the information needed. A new technology service concept called Audio Supported Application Sharing (ASAS) services can be used to solve these problems at a distance. When using ASAS technology the present forms of support and training face-to-face or via the telephone, are replaced by a new service to help clients. This service combines audio support, i.e. telephonic support, with application sharing, i.e. distance access to another's computer screen.

application sharing
new product design
performance
new technologies
support
training

http://resolver.tudelft.nl/uuid:2fdf43a8-2f0f-4e79-bf21-d09bcfa1703a

90-6824-021-8

Institutional Repository

doctoral thesis

(c) 2006 J.J. Beumer