Human Aided Bots

Title

Human Aided Bots

 Author

Kucherbaev, P. (TU Delft Web Information Systems)
Bozzon, A. (TU Delft Web Information Systems) ORCID 0000-0002-3300-2913
Houben, G.J.P.M. (TU Delft Web Information Systems) ORCID 0000-0001-6827-9739

 Date

2018

 Abstract

A chatbot is an example of a text-based conversational agent. While natural language understanding and machine learning techniques advance rapidly, current fully automated chatbots still struggle to serve their users well. Human intelligence, brought by crowd workers, freelancers or even full-time employees can be embodied in the chatbot logic to fill the gaps caused by limitations of fully automated solutions. In this paper we investigate Human Aided Bots, i.e. bots (including chatbots) using humans in the loop to operate. We survey industrial and academic examples of human aided bots, discuss their differences and common patterns, and identify open research questions.

 Subject

Conversational Agent
Chatbot
Human Computation
Human Aided Bot

 To reference this document use:

http://resolver.tudelft.nl/uuid:3f59a9f4-2a42-4a2a-858f-248019cdc39a

 DOI

https://doi.org/10.1109/MIC.2018.252095348

 Embargo date

2019-05-31

 ISSN

1089-7801

 Source

IEEE Internet Computing, 22 (6), 36-43

 Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

 Part of collection

Institutional Repository

 Document type

journal article

 Rights

© 2018 P. Kucherbaev, A. Bozzon, G.J.P.M. Houben
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