Print Email Facebook Twitter IT-induced public sector transformation Title IT-induced public sector transformation Author Van Veenstra, A.F.E. Contributor Tan, Y.H. (promotor) Faculty Technology, Policy and Management Department ICT Date 2012-07-06 Abstract IT-induced public sector transformation investigates the organizational changes that are undertaken to transform public administrations using information technology (IT). While IT made governments more efficient, it is unclear whether it will also make them more effective in creating public value for citizens and businesses. This study investigates the outcomes of IT-induced transformation and the factors that influence these outcomes. It finds that transformed organizations do not emerge on the short term; IT-induced transformation often remains a promise of IT projects rather than an outcome. Instead of realizing organizational change, governments focus on setting up governance. While many of the public sector IT-projects traditionally aim to improve service delivery to citizens and businesses, in practice, they more often create better enforcement and control for government organizations. Subject E-governmentT-governmenttransformationinformation technologypublic administration To reference this document use: http://resolver.tudelft.nl/uuid:46567262-0b86-4b42-a5b7-ce216d4fee24 ISBN 9789088914386 Part of collection Institutional Repository Document type doctoral thesis Rights (c) 2012 Van Veenstra, A.F.E. Files PDF IT-induced_transformation.pdf 1.66 MB Close viewer /islandora/object/uuid:46567262-0b86-4b42-a5b7-ce216d4fee24/datastream/OBJ/view