Journey Sneak Peek: Design of a passenger experience-driven inflight service concept for 2020

Journey Sneak Peek: Design of a passenger experience-driven inflight service concept for 2020

Tsay, W.J.

Vink, P. (mentor)
de Lille, C.S.H. (mentor)

Industrial Design Engineering

Design for Interaction

Master of Science Design for Interaction

2014-12-17

This masters’ thesis “Journey Sneak Peek: designing a passenger experience - driven inflight service concept for 2020” demonstrates an innovation process of using user experience insights as the main driving force to support the product-service development of Zodiac Aerospace. There are two main outcomes of this project. The first outcome is an inflight service design proposal based on a vision statement formulated for the air travel experience in 2020. The second outcome is the demonstrated innovation approach of taking user experience insights as the start of an innovation process, the Zodiac Aerospace User-Centric Innovation Approach.

inflight service
passenger experience
service design
innovation framework
aviation

http://resolver.tudelft.nl/uuid:474bfa2b-6b19-4e78-936f-6480f2e20954

Campus only

Student theses

master thesis

(c) 2014 Tsay, W.J.