Inventory Management - Introducing a Framework to assess Operational Performance.

Inventory Management - Introducing a Framework to assess Operational Performance.

Van Heck, G.F.N.

Van den Berg, J. (mentor)
Vrancken, J. (mentor)
Van Duin, R. (mentor)
Davarynejad, M. (mentor)
Roskott, B. (mentor)

Technology, Policy and Management

Information and Communication Technology (ICT section)

Systems Engineering, Policy Analysis and Management

2009-12-11

The Enterprises Systems market has become a significant, billion dollar industry, over the past years. Enterprise Resource Planning (ERP) software is an example of an Enterprise System. ERP typically supports logistics, which form a strategic factor in today’s business world. Business intelligence tools, such as the ones incorporated in ERP, are an important tool for gaining insight and steering logistics processes. Currently these tools are often not used to an optimal extend and the (operational) performance measure techniques currently available are insufficient. This thesis takes up the challenge to develop a BI-tool, which incorporates a set of metrics which together provide a combined and coherent picture of the inventory management process. The typical inventory management process was analyzed and mapped. Along with the mapping of the process, eleven potential benefits of ERP were indicated and mapped on that process. Additionally a performance measurement evaluation tool for inventory management was developed, which is presented in this thesis. With this framework, a first attempt was made to assess the actual quantifiable benefits of ERP software.

Inventory management
Operational Performance
Measurement Framework
Enterprise Resource Planning
ERP
Key Performance Indicator
Business Process

http://resolver.tudelft.nl/uuid:48349415-bcc0-4bab-820c-81fd4e985c9a

2009-11-28

Student theses

master thesis

(c) 2009 Van Heck, G.F.N.