Modelling human and organizational behaviour in a high-risk operation

Modelling human and organizational behaviour in a high-risk operation

Sillem, S.
Lin, P.H.
Ale, B.J.M.
Hudson, P.T.W.

Technology, Policy and Management

Values and Technology

2012-06-25

A core part of the risk modelling program for the Oil and Gas industry being carried out at Delft University of Technology is the influence of humans, within an organisation, as well as the technical factors. Specific attention is given to the incentive structure of operators, staff and managers, which in previous models had only been indicated more generally by motivation and conflict resolution. An incentive structure represents an empirical framework for an organisation which characterises the relationship between specific behaviours of employees and the probabilities of receiving various incentives. Most of the scientific literature on incentives is about the formal incentive structure that companies have in place. There are however, many more incentives so that a decision to choose one from several possible courses of action and decide to commit to safety above other personal and organizational goals is certainly influenced by personal safety attitudes, but there are also strong organizational aspects to these influences. Management influences and management actions are considered important in this respect because their actions influence personal safety attitudes to some degree. For instance, personal “need” and “incentives” are factors / motivations that can be coupled with a company’s goals influenced by management influences. Employees who feel they have access to good career development opportunities, or who are praised by managers for doing a good job, are more motivated and more likely to committed to their work. Lin (2008, 2011) studied quantifying the influences of management actions on human performance, expressed through the quality and operation of the management actions. Interviews with personnel serve to uncover which signals are sent by managers and colleagues and how they are received. This paper discusses the different incentive structures identified and describes methods used to uncover and quantify them in a wider risk model.

intention
human behaviour
incentives
self-efficacy
planning

http://resolver.tudelft.nl/uuid:6ab61e98-a6da-4044-a1f9-1d4f4064c055

Curran Associates

978-1-62276-436-5

PSAM 11: 11th International Probabilistic Safety Assessment and Management Conference & ESREL 2012: The Annual European Safety and Reliability Conference Scandic Marina Congress Center, Helsinki, Finland, 25-29 June 2012

Institutional Repository

conference paper

(c) 2012 The Author(s)
IAPSAM & ESRA