Print Email Facebook Twitter Improving the current service design for new Beaver dredging vessels Title Improving the current service design for new Beaver dredging vessels: Applying servitization methods to create different tiers of service agreements, increasing customer retention Author Seegers, Daan (TU Delft Technology, Policy and Management) Contributor Ludema, M.W. (mentor) Janssen, M.F.W.H.A. (graduation committee) Haagsma, Joost (graduation committee) Degree granting institution Delft University of Technology Programme Management of Technology (MoT) Date 2022-10-17 Abstract This thesis combines a high-tech, capital product, with servitization methods in order to create a product-service system. Servitization has allowed companies to align their interests and create a co-creation environment. The overall objective of this thesis was to find an improvement over the current service design of Beaver vessels. This new design is specifically tuned towards an increase in customer retention and needs to have a tier-based approach.The methodology used to create this service design had a research and a design component. The research component is twofold, research is done on the available literature to gain insights in relevant state of the art literature. The next part of research is done on the internal processes of the company, in order to determine where opportunities lie regarding best practices as seen in the literature.Following from this research, requirements have been determined on which the eventual service design has been created. Requirements follow from either literature, analysis of internal processes, or company instructions. This project has shown that there is an opportunity to be captured by offering a tiered-based agreement with customers. Advantageous financial effects are a better grip on expenses on the customers end, making it a strong option compared to maintaining the product themselves. Subject ServitizationService designProduct-service systemcutter suction dredgerDredging To reference this document use: http://resolver.tudelft.nl/uuid:6aecaffd-03b0-4a1e-9c18-751f634f68d2 Part of collection Student theses Document type master thesis Rights © 2022 Daan Seegers Files PDF MOT_Thesis_Daan_Seegers.pdf 11.53 MB Close viewer /islandora/object/uuid:6aecaffd-03b0-4a1e-9c18-751f634f68d2/datastream/OBJ/view