Print Email Facebook Twitter A Conversation Model Enabling Intelligent Agents to Give Emotional Support Title A Conversation Model Enabling Intelligent Agents to Give Emotional Support Author Van der Zwaan, J.M. Dignum, V. Jonker, C.M. Faculty Technology, Policy and Management Department Infrastructures, Systems and Services Date 2012-12-31 Abstract In everyday life, people frequently talk to others to help them deal with negative emotions. To some extent, everybody is capable of comforting other people, but so far conversational agents are unable to deal with this type of situation. To provide intelligent agents with the capability to give emotional support, we propose a domain-independent conversational model that is based on topics suggested by cognitive appraisal theories of emotion and the 5-phase model that is used to structure online counseling conversations. The model is implemented in an embodied conversational agent called Robin. To reference this document use: http://resolver.tudelft.nl/uuid:6f890164-19b1-486d-8d4b-f623d2787012 DOI https://doi.org/10.1007/978-3-642-30732-4_6 Publisher Springer ISBN 978-3-642-30731-7 Source http://link.springer.com/chapter/10.1007%2F978-3-642-30732-4_6 Source Proceedings 25th International Conference on Industrial, Engineering & other Applications of Applied Intelligent Systems: Modern Advances in Intelligent Systems and Tools, Dalian, China, 9-12 September 2012. Studies in Computational Intelligence 431; authors version Part of collection Institutional Repository Document type conference paper Rights (c) 2012 Springer Files PDF 288043.pdf 358.31 KB Close viewer /islandora/object/uuid:6f890164-19b1-486d-8d4b-f623d2787012/datastream/OBJ/view