Rethinking lessons learned processes

Rethinking lessons learned processes

Buttler, T.
Lukosch, S.G.
Kolfschoten, G.L.
Verbraeck, A.

Technology, Policy and Management

Multi Actor Systems

2012-12-31

Lessons learned are one way to retain experience and knowledge in project-based organizations, helping them to prevent reinventin,g the wheel or to repeat past mistakes. However, there are several challenges that make these lessonts learned processes a challenging endeavor. These include capturing knowledge about project mai!Iagement, allowing learning from mistakes, and handling the group processes within the project team. We introduce a novel approach combining elements from storytelling, root cause analysis, and collaboration engineering to address these challenges, and report on first experiences utiliziing this approach in a project in the oil and gas industry.

Lessons Learned
Root Cause Analysis
Storytelling
Collaboration Engineering
Knowledge Management
Organizational Learning

http://resolver.tudelft.nl/uuid:6fd93f47-b0d6-48a9-9c6c-0852d82e3f9c

Editora Universitaria da UFPE

978-85-415-0036-4

GDN 2012: An International Meeting on Group Decision and Negotiation, Recife, Brazil, 20-24 May 2012

Institutional Repository

conference paper

(c) 2012 Buttler, T.
Lukosch, S.G.
Kolfschoten, G.L.
Verbraeck, A.