Print Email Facebook Twitter Utilizing verbally told stories for informal knowledge management Title Utilizing verbally told stories for informal knowledge management Author Lukosch, S.G. Klebl, M. Buttler, T. Faculty Technology, Policy and Management Department Multi Actor Systems Date 2011-02-25 Abstract In knowledge management, the act of telling stories is utilized to capture and convey knowledge. Spoken language is the basis for telling stories. Collaborative audio-based storytelling uses the act of verbally telling stories in groups. In this paper, we explore how to utilize verbally told stories for informal knowledge management. To identify the requirements for an information system that supports collaborative audio-based storytelling, we review the body of knowledge in relation to storytelling and knowledge management. After reviewing the state of the art, we present the CASTing information system. CASTing (Collaborative Audio-based StoryTelling) addresses the identified requirements and supports a process for collaborative audio-based storytelling. CASTing consists of a client application which supports nomadic work as well as a web portal which aims at building a storytelling community. We present CASTing along our process for collecting, structuring, linking and using verbally told stories. We conclude with a report on first experiences as well as an outlook on future directions. Subject storytellingcollaborationknowledge managementverbally told stories To reference this document use: http://resolver.tudelft.nl/uuid:8b470c47-1f71-45f8-a86b-4cdaa370347f DOI https://doi.org/10.1007/s10726-011-9237-7 Publisher Springer ISSN 0926-2644 Source http://www.springerlink.com/content/954qv7t40w828x26/ Source Group Decision and Negotiation, 20 (5), 2011 Part of collection Institutional Repository Document type journal article Rights (c) 2011 Springer Science+Business Media B.V. Files PDF lukosch.pdf 876.39 KB Close viewer /islandora/object/uuid:8b470c47-1f71-45f8-a86b-4cdaa370347f/datastream/OBJ/view