Print Email Facebook Twitter When to STAMP? A case study in aircraft ground handling services Title When to STAMP? A case study in aircraft ground handling services Author Passenier, D. Sharpanskykh, A. De Boer, R.J. Faculty Aerospace Engineering Department Control & Operations Date 2015-10-05 Abstract In this paper we show that safety analysis using the STAMP causation model is limited in the extent to which it appreciates complex dynamics of safety. When the STAMP is applied as management tool, controls may be introduced too soon in the analysis since it is necessary to understand emergent behaviour first. Emergent behaviour can be studied through organizational ethnography in parallel development with an agent-based model, as illustrated in a case study of airport ground handling services. Based on ethnographic research and theories from psychology and social sciences, we developed an agent model that showed why repeated attempts at managerial control to improve employees’ safety compliance were not durable. The insights obtained through the case study attained to move management ideas about what control means towards creating smarter design and communication processes that involve the work force. Subject STAMPorganizational ethnographyagent modellingsafety managementaviation To reference this document use: http://resolver.tudelft.nl/uuid:8d23dd5e-92bc-478b-a3c4-72b743ff84df Publisher Elsevier ISSN 1877-7058 Source https://doi.org/10.1016/j.proeng.2015.11.502 Source Procedia Engineering, 128, 2015; 3rd European STAMP Workshop, STAMP EU 2015 Part of collection Institutional Repository Document type conference paper Rights © 2015 The AuthorsThis is an open access article under the CC BY-NC-ND license Files PDF 320365.pdf 291.91 KB Close viewer /islandora/object/uuid:8d23dd5e-92bc-478b-a3c4-72b743ff84df/datastream/OBJ/view