Title
A step-by-step plan to manage and measure adding value by FM/CREM
Author
van der Voordt, Theo (TU Delft Real Estate Management)
Jensen, Per Anker (Technical University of Denmark)
Hoendervanger, Jan Gerard (Hanzehogeschool Groningen)
Bergsma, Feike (Saxion University of Applied Sciences, Deventer)
Contributor
Balslev Nielsen, Susanne (editor)
Jensen, Per Anker (editor)
Date
2016
Abstract
This conference paper presents a new Value Adding Management model that aims to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes. The paper builds on value adding management theories and models including the triplet input-throughput-output, a distinction between output, outcome and added value, the Plan-Do-Act-Check cycle, change management and performance measurement. The paper is based on a literature review and a cross-chapter analysis of a book, where authors from different European countries present a state of the art of theory and research on 12 value parameters, how to manage and measure each value, and to discuss the costs and benefits of typical FM and CREM interventions to enhance satisfaction, image, culture, health and safety, productivity, adaptability, innovation, risk, cost, value of assets, sustainability and Corporate Social Responsibility. The new Value Adding Management model follows the steps from the well-known Plan-Do-Check-Act cycle. The four steps are supported by various tools that were found in the literature or came to the fore in the state-of-the-art sections of the 12 value parameters. Furthermore an overview is presented of ways to measure the 12 value parameters and related Key Performance Indicators.
Subject
Added value
FM
CREM
Plan-Do-Check-Act
Intervention
KPIs
To reference this document use:
http://resolver.tudelft.nl/uuid:8fa9c591-98b8-4493-b1db-900f14cd65c5
Publisher
Polyteknisk Forlag, Lyngby
ISBN
9788750211020
Source
Research papers for EuroFM’ 15th Research Symposium at EFMC 2016
Event
EFMC 2016: 15th EuroFM Research Symposium, 2016-06-08 → 2016-06-09, Milan, Italy
Bibliographical note
Accepted Author Manuscript
Part of collection
Institutional Repository
Document type
conference paper
Rights
© 2016 Theo van der Voordt, Per Anker Jensen, Jan Gerard Hoendervanger, Feike Bergsma