Title
Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium
Author
Wouters, Stijn (Katholieke Universiteit Leuven)
Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology) 
Crompvoets, Joep (Katholieke Universiteit Leuven)
Contributor
Viale Pereira, Gabriela (editor)
Janssen, Marijn (editor)
Lee, Habin (editor)
Lindgren, Ida (editor)
Rodríguez Bolívar, Manuel Pedro (editor)
Scholl, Hans Jochen (editor)
Zuiderwijk, Anneke (editor)
Date
2020
Abstract
Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in inter-organizational digital public service delivery. To do this, we investigated a case study that deals with the creation of digital invoicing services in Belgium. The findings show seven groups of governance challenges that incorporate technical, organizational and inter-organizational factors. Governance challenges can be external, related to the environment and the users, as well as internal, related to the digitalization objectives and governance dynamics. Moreover, as public services evolve over time, so do governance challenges, suggesting that governance regimes may have to evolve accordingly to maintain coordinated service delivery.
Subject
E-government
Governance challenges
Inter-organizational collaboration
Public service delivery
To reference this document use:
http://resolver.tudelft.nl/uuid:9a2c17e2-f554-415d-949e-111d86ae22f2
DOI
https://doi.org/10.1007/978-3-030-57599-1_17
Publisher
Springer
Embargo date
2021-03-24
ISBN
9783030575984
Source
Electronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Proceedings
Event
19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in conjunction with the IFIP WG 8.5 International Conference on Electronic Participation, ePart 2020, and the International Conference for E-Democracy and Open Government Conference, CeDEM 2020, 2020-08-31 → 2020-09-02, Linkoping, Sweden
Series
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 0302-9743, 12219 LNCS
Bibliographical note
Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
Part of collection
Institutional Repository
Document type
conference paper
Rights
© 2020 Stijn Wouters, M.F.W.H.A. Janssen, Joep Crompvoets