Print Email Facebook Twitter Sustainable Business Models through Service Design Title Sustainable Business Models through Service Design Author Prendeville, S.M. (TU Delft Circular Product Design; Loughborough University London) Bocken, N.M.P. (TU Delft Circular Product Design) Date 2017 Abstract In the face of growing sustainability challenges, pressure on businesses to decouple environmental impacts from growth is mounting. New sustainable business models can be a systemic driver for change in industry and the wider business innovation literature suggests that strategic design approaches can be at the heart of business model innovation. One such approach, service design, involves solving problems through a service response, which unlocks value for each stakeholder in a value chain. Nevertheless, the value of service design to sustainable business is still often overlooked. Through a literature review and five illustrative case studies this paper systematically analyses how businesses can leverage service design for sustainable business model innovation. The research highlights how service design can support sustainable business model innovation by uncovering strategic as well as operational synergies between these complementary fields. Subject Service DesignSustainable Business ModelsBusiness Model Innovation To reference this document use: http://resolver.tudelft.nl/uuid:9ba356b1-df41-48ae-95e2-19eab7a717d5 DOI https://doi.org/10.1016/j.promfg.2017.02.037 ISSN 1877-7058 Source Procedia Engineering, 8, 292-299 Event The 14th Global Conference on Sustainable Manufacturing, GCSM, 2016-10-03 → 2016-10-05, Stellenbosch, South Africa Part of collection Institutional Repository Document type journal article Rights © 2017 S.M. Prendeville, N.M.P. Bocken Files PDF 1_s2.0_S2351978917300434_main.pdf 441.63 KB Close viewer /islandora/object/uuid:9ba356b1-df41-48ae-95e2-19eab7a717d5/datastream/OBJ/view