Training Senior-Managers for Cyber crisis

Training Senior-Managers for Cyber crisis: Designing a Simulation Game for Decision-making under Uncertainty

Dinh, C.H.

Verbraeck, A. (mentor)
Lukosch, H.K. (mentor)
Pieters, W. (mentor)

Technology, Policy and Management

Systems Engineering, Policy Analysis and Management (SEPAM)

2016-09-05

Crisis situations require critical decision making under high uncertainty and time pressure. These decisions can impact an organization internally and externally when remained unhandled. However, due to the rarity of crisis events, there is a lack of training on the job. A designed simulation game should offer a training methodology which takes crisis characteristics into consideration, include cyber domain consideration and offer a safe environment to practice decision making in. This paper presents the outcomes of a design process for this purpose. The proposed game immerses participants into a new world, in which a cyber crisis has occurred. The design is perceived as useful by participants but also provides three key findings for future design. The simulation game offers opportunity for extension, including for testing models and theories or as a foundation for similar game design.

Cyber crisis
Simulation Game
Decision-making
Uncertainty
Situational Awareness

http://resolver.tudelft.nl/uuid:9cda193b-289e-47b6-b994-0d5ff964b305

Student theses

master thesis

(c) 2016 Dinh, C.H.