The impact of workplaces and self-management practices on the productivity of knowledge workers

The impact of workplaces and self-management practices on the productivity of knowledge workers

Palvalin, M.O. (Tampere University)
van der Voordt, Theo (TU Delft Real Estate Management)
Jylhä, T.E. (TU Delft Real Estate Management)

2017

Purpose: This paper aims to explore the impact of workplaces, which support concentration and communication, and self-management practices on individual and team productivity. The underlying hypothesis is that the impact of these variables on the two levels of productivity (individual and team) and the two dimensions of productivity (quantity and quality) may be different. Design/methodology/approach: The paper is based on survey data from 998 Finnish knowledge workers. Factor analysis was used to test the dimensions of the conceptual model. Insights into the impact of workplaces for concentration and communications and self-management practices on productivity were obtained by multiple-regression analyses. Findings: The findings show that self-management practices have a larger impact on the quality and quantity of individual output and the quantity of team output than workplaces for communication and concentration. Improving self-management skills is key to increase all productivity dimensions and in particular the quality of the output. Practical implications: This paper contributes to a better understanding of the impact of workplace characteristics and self-management practices on different levels and dimensions of productivity. It offers valuable lessons for managers, as they are able to recognize how productivity can be approached from several perspectives. Different dimensions can be enhanced using different workplace settings. For example, the quantitative output of employees can be increased by adding more space for concentration, while quantitative team productivity can be increased by providing appropriate space for collaboration. An important means to enhance a higher quality of the output is to improve self-management skills. The findings also suggest that collaboration between different disciplines – corporate management, corporate real estate management, human resource management and IT – is needed to optimize individual and team productivity. Originality/value: This paper explores work environment experiences of Finnish office workers and connects both workplace appraisal and work practices to perceived productivity support, on individual level and team level. It also adds insights into the different impacts on quantity and quality.

Knowledge workers
Office
Productivity
Self-management
Workplace
Workplace management

http://resolver.tudelft.nl/uuid:9f809bb1-37f6-4b51-89a0-37cf3b9dba0e

https://doi.org/10.1108/JFM-03-2017-0010

1472-5967

Journal of Facilities Management, 15 (4), 423-438

Accepted Author Manuscript

Institutional Repository

journal article

© 2017 M.O. Palvalin, Theo van der Voordt, T.E. Jylhä