Impact of employee satisfaction with facilities on self-assessed productivity support

Impact of employee satisfaction with facilities on self-assessed productivity support

Groen, Brenda (Saxion University of Applied Sciences)
van der Voordt, Theo (TU Delft Real Estate Management)
Hoekstra, B.S. (TU Delft Real Estate Management)
van Sprang, Hester (Saxion University of Applied Sciences)

2019

Purpose: This paper aims to explore the relationship between satisfaction with buildings, facilities and services and perceived productivity support and to test whether the findings from a similar study of Batenburg and Van der Voordt (2008) are confirmed in a repeat study after 10 years with more recent data. Design/methodology/approach: Data were traced from a database with data on user satisfaction and perceived productivity support. These data were collected through the work environment diagnostic tool WODI light. The data include responses from 25,947 respondents and 191 organisations that have been analysed by stepwise multiple-regression analyses. Findings: In total 38% of the variation of office employees’ satisfaction with support of productivity can be explained by employee satisfaction with facilities, the organisation, current work processes and personal- and job-related characteristics. The most important predictor of self-assessed support of productivity is employee satisfaction with facilities. In particular, psychological aspects, i.e. opportunities to concentrate and to communicate, privacy, level of openness, and functionality, comfort and diversity of the workplaces are very important. The findings confirm that employee satisfaction with facilities correlates significantly with perceived productivity support. Other factors that are not included in the data set, such as intrinsic motivation, labour circumstances and human resource management may have an impact as well. Originality/value: This research provides a clear insight in the relation between employee satisfaction with facilities and the perceived support of productivity, based on survey data collected over almost 10 years in 191 organisations.

Employee satisfaction with facilities
Facility management
Office employees
Self-assessed productivity support
WODI
Workplace management

http://resolver.tudelft.nl/uuid:a4b4e58b-9f8b-4d6c-9e87-524364037639

https://doi.org/10.1108/JFM-12-2018-0069

1472-5967

Journal of Facilities Management, 17 (5), 442-462

Accepted Author Manuscript

Institutional Repository

journal article

© 2019 Brenda Groen, Theo van der Voordt, B.S. Hoekstra, Hester van Sprang