Print Email Facebook Twitter Culture sensitive information systems Title Culture sensitive information systems: Introducing a culture sensitive design approach Author Hubers, Thom (TU Delft Technology, Policy and Management) Contributor Enserink, Bert (mentor) Huang, Yilin (graduation committee) Arconti, Stephanie (graduation committee) Degree granting institution Delft University of Technology Date 2018-08-16 Abstract Slavery is a worldwide reality. The current estimation is that around 40 million people live in slavery today (International Justice Mission, 2015, 2018b, 2018c). Slavery, together with other forms of endemic violence, are propagated by impunity. Justice systems exist to provide rule-of-law, but impunity thrives when these are non-existing, broken or dysfunctional. A justice system consists of several parts. When one of these links fails (due to corruption, poverty or historic reasons), the entire system will produce negative effects. Justice System Transformation is needed to then reinstate rule-of-law and to reduce impunity and violence (Haugen & Boutros, 2014). International Justice Mission (IJM) uses a three-phase model to engage in Justice System Transformation (JST) in local communities. Summarized, these three phases are: 1.) collaborative casework: finding, rescuing and caring for victims and prosecuting perpetrators. This is often done in collaboration with local partners. 2.) system reform: assessing and improving justice systems by training, cooperation and capacity building. 3.) sustaining gains: while decreasing casework activity measurement and evaluation takes place, local ownership is used for sustained justice system improvement. These steps together enable (and measure) Justice System Transformation (International Justice Mission, 2016). JST can only be performed at scale and measured successfully when supported by an effective information system. The vast number of cases, the intricacies of each individual story, and the nuances of strategies applied to address issues in the public justice system make it too complex for individuals to track manually. Reporting on achievements and data analytics performed to measure the success of transformation strategies is best performed by a system. This information system is used by various people in field offices across the globe. Inherently, much cultural diversity is present. In order to design the system in such way that it can optimally support the work of people with various national and professional background, a culture sensitive information system should be designed. Culture is a concept with many definitions, a structured approach is therefore preferred to be able to analyze background diversity. Combining these elements led to the following main research question: How can a systematic approach to culture be translated into design guidelines for a culture sensitive information system design? Multiple models aiming at structuring cultural diversity are discussed in this report. Hofstede et al.’s (2010) national background dimensions and Curry & Moore’s (2003) information culture model are used to structure culture. The case study is performed using a questionnaire based on these models. In-depth interviews and an analysis of how IJM aims at improving justice systems and how the information system should facilitate this provided additional insight. An adaptation of Value Sensitive Design (B. Friedman et al., 2009) has been developed, called the Culture Sensitive Design methodology. Cultural value conflicts that show resemblance with issues mentioned in in-depth interviews are further researched. To solve these, design guidelines have been developed and validated. These results show that a systematic approach to culture can be translated into design guidelines for a culture sensitive information system design by performing a case study and applying the Culture Sensitive Design methodology. To reference this document use: http://resolver.tudelft.nl/uuid:a7c361b1-cfa7-4fd9-b724-abbde6d13e33 Part of collection Student theses Document type master thesis Rights © 2018 Thom Hubers Files PDF 201807_thubers_thesis_final.pdf 2.01 MB PDF 201807_thubers_article_final.pdf 227.26 KB Close viewer /islandora/object/uuid:a7c361b1-cfa7-4fd9-b724-abbde6d13e33/datastream/OBJ1/view