Engineering Flexible and Agile Services: A Reference Architecture for Administrative Processes

Engineering Flexible and Agile Services: A Reference Architecture for Administrative Processes

Gong, Y.

Tan, Y.H. (promotor)
Janssen, M.F.W.H.A. (promotor)

Technology, Policy and Management

Infrastructure Systems & Services

2012-11-26

To provide up-to-date services towards citizens and businesses, administrative organizations need to make sure their business services and processes and supporting applications are flexible and agile enough to deal with changing situations and ensure legal compliance all the time. The research presented in this dissertation provides a reference architecture to improve the flexibility and agility of business processes for administrative organizations. The reference architecture was tested using a prototype and two pilot services according to scenarios from different organizational contexts. The test indicates that the implementation of the reference architecture allows for quick adaption of business processes at low cost, and ensures the legal compliance of the business processes.

reference architecture
business process management
flexibility
agility

https://doi.org/10.4233/uuid:be9e3622-1355-4916-9948-1c336dcbc7c6

9789064646096

Institutional Repository

doctoral thesis

(c) 2012 Gong, Y.