Culture driven co-creation: Guidelines for Super Moderators in U_CODE project

Culture driven co-creation: Guidelines for Super Moderators in U_CODE project

Soltani Ramezanzadeh, Nasibeh (TU Delft Industrial Design Engineering)

van Boeijen, Annemiek (mentor)
Sleeswijk Visser, Froukje (graduation committee)
Heijne, Katrina (graduation committee)

Delft University of Technology

Design for Interaction

2019-03-18

The U_CODE (Urban Collective Design Environment) project started to create an environment for urban co-creation with citizen. To achieve this, U_CODE has designed and developed a new kind of participatory platform for different European countries. To have an effective co-creation session, U_CODE facilitators need to have a good knowledge and understanding of different culture and values that can affect the co-creation sessions. The purpose of this project is to design guidelines for Super Moderators (SuMo) in U_CODE project to facilitate the co-creation sessions in the Netherlands, Germany, and France. First, I reviewed the literature to find the cultural differences in three countries based on available cultural dimensions models. Then, I made a blueprint for co-creation sessions using U_CODE documents and interview I had with U_CODE specialist. Adding the cultural differences to the blueprint, I made guidelines for each of three countries, which was validated by professional facilitators. Then, I ideated some concepts to find the most effective interaction between the guidelines and facilitators. I tested the concepts with interaction designers who had an experience in facilitating co-creation sessions. Based on the feedbacks and the company’s priority, I designed an app for the guidelines. Finally, I evaluated the final design with a culture professional, an international facilitator and a corporate facilitator. This report is concluded with a discussion and a list of limitations and recommendations for this project.

Culture
creative-session
Co-creation
facilitation
U_CODE

http://resolver.tudelft.nl/uuid:c96c7e96-7a34-455f-9e9b-a9db5f1aaab1

Student theses

master thesis

© 2019 Nasibeh Soltani Ramezanzadeh