Airport information in the future

Airport information in the future

Kommer, S.F.

Van Mourik, F. (mentor)
Boersema, T. (mentor)

Industrial Design Engineering

Industrial Design

Master of Science Design for Interaction

2009-11-13

The project described in this report is called 'Airport information in the future' and deals with the possibilities of improving the quality of airport information for the near future (2009-2014). An analysis is done to investigate the realation between the different types of passengers, their information need, and the possible information means. The main findings were formulated in a design vision which was defined as: 'I want to provide all types of passengers in their information need, by offering them a central and confidence inspiring area, which invites to find information independently in an appropriate way.' The final design provided the passenger with one main information 'entry' for all types of information to make it immediately clear to the passenger where the answer to his question can be found. To make some functions more quickly or easier available, a dynamic airport map, displays with frequently asked questions, and flight information displays were placed alongside. The yellow strip gives the area an open and inviting look, functions as a recognition point, and is the binding element between the information means to make it look like a whole. The interaction as well as the physical design was elaborated to a level indicating clearly the reasoning and decisions behind it, and fitting the design vision. With the concept clearly set, the interfaces and the physical design can function as guidelines for further elaboration. Schiphol Group already started a project to make the execution of the information area possible.

airport
information
interaction
self service
touchscreen

http://resolver.tudelft.nl/uuid:cb939ca5-6617-43b8-a0a7-328f2219aabc

Campus only

Student theses

master thesis

(c) 2009 Kommer, S.F.