Print Email Facebook Twitter Added value of stakeholders' in designing for informal caregivers Title Added value of stakeholders' in designing for informal caregivers Author Song, Y. Groeneveld, B.S. Boess, S.U. Freudenthal, A. Faculty Industrial Design Engineering Department Design Engineering Date 2014-05-23 Abstract Informal caregivers, who are usually family members or friends of care recipients, provide unpaid assistances to help care recipients remain in their homes. However, they may be prone to depression, grief, fatigue and changes in social relationships. This paper presents the development process of a Product Service System (PSS) which is able to offer a respite to informal caregivers. Based on the Community-Based Co-Design (CBCD) method and the Service, Technology, Organization and Finance (STOF) framework, various qualitative research and design methods were combined in the development process in order to: 1) establish the requirements of the PSS; 2) study the feasibility of the PSS and 3) validate the added value of involving stakeholders in the development process. The development process can be divided into to two parts: First, requirements of the PSS were generated using the CBCD method. Then, in total 8 steps were carried out in the designing process following the STOF framework. In each step, discoveries, insights and/or feedback from different stakeholders were iteratively fed back to requirements of the PSS. Among those steps, a role-play study, which was executed in Step 4, gave a new perspective regarding engaging stakeholders in the design process. The outcomes of the presented research verified the feasibility of the PSS and proved the added value of engaging different stakeholders in the development process. Limitations of the PSS and innovation barriers identified in the development process are discussed as well. Subject Informal caregiversCBCDSTOFrole-playproduct service systemsocio-technical system To reference this document use: http://resolver.tudelft.nl/uuid:cf3e08ea-ce4f-4055-8527-c9b0fe00bcb9 Publisher Delft University of Technology ISBN 978-94-6186-177-1 Source Tools and methods of competitive engineering: Digital proceedings of the tenth international symposium on tools and methods of competitive engineering, TMCE 2014, Budapest, Hungary, 19-23 May 2014 Part of collection Institutional Repository Document type conference paper Rights (c) 2014 Song, Y.Groeneveld, B.S.Boess, S.U.Freudenthal, A. Files PDF 309589.pdf 1.28 MB Close viewer /islandora/object/uuid:cf3e08ea-ce4f-4055-8527-c9b0fe00bcb9/datastream/OBJ/view