Print Email Facebook Twitter Real-Time Patient Process Monitoring System: A design study of an information system at the Rotterdam Eye Hospital Title Real-Time Patient Process Monitoring System: A design study of an information system at the Rotterdam Eye Hospital Author Sluiman, J.V. Contributor Dankelman, J. (mentor) Dobbelsteen, J.J. (mentor) Faculty Mechanical, Maritime and Materials Engineering Department BioMechanical Engineering Programme BME Date 2013-02-13 Abstract Internationally the health care system is under pressure and research aims to give insights in hospitals’ processes to identify areas where ef?ciency gains can be achieved. At the Rotterdam Eye Hospital a case study is conducted to track the location of patients throughout their hospital visit, collecting data about patients’ processes and waiting times. This study looks into further applications of this tracking system. The information can be used to mitigate communication issues, which cause adverse events, interruptions and are burden on cognitive workload, and patient dissatisfaction, harmed by problematic communication, which increases uncertainty, anxiety and stress. This study aims to solve communication issues and patient dissatisfaction by providing a real-time monitoring system of patients’ processes. An analysis showed clear needs for this system by both patients and staff. A prototype is developed to supply stakeholders with shared knowledge of process information. Having separated screens for all stakeholder, every part of the system ?ts into the current working patterns and protocols for staff as much as possible. Evaluation showed patients and staff agreed the system ful?lled highly required information needs and would largely mitigate the communication issues and dissatisfaction. Ef?cacy is unknown since the system has not been implemented yet. All results indicate the monitoring system will enhance the (work) environment positively, but further research is required to validate the implications in real-world setting. To conclude, this study showed by this case study that considerations about communication and satisfaction from literature are applicable in practice. There are possibilities to mitigate these problems by using a real-time system to monitor patients’ processes. Every stakeholder of the medical process agrees the system solves much of the problems, but further research about effects of implementation is required. Subject patientinformation systemlocation trackingRFIDvirtual whiteboardcommunicationsatisfaction To reference this document use: http://resolver.tudelft.nl/uuid:d88156fe-7fca-4307-a3ac-41f7ef6f7ba5 Embargo date 2015-02-13 Part of collection Student theses Document type master thesis Rights (c) 2013 Sluiman, J.V. Files PDF Thesis_Jurian_Sluiman.pdf 10.95 MB Close viewer /islandora/object/uuid:d88156fe-7fca-4307-a3ac-41f7ef6f7ba5/datastream/OBJ/view