Print Email Facebook Twitter Measuring and Benchmarking Public Service Organizations: Case studies of back office measurement in Pakistan Title Measuring and Benchmarking Public Service Organizations: Case studies of back office measurement in Pakistan Author Maheshwari, D. Contributor Janssen, M.F.W.H.A. (promotor) Faculty Technology, Policy and Management Department Engineering Systems and Services Date 2015-03-30 Abstract Most measurement instruments in e-government focus on easily visible aspects and do not measure deep within organizations. In contrast the measurement instrument presented in this thesis focused on measuring elements within organizations. This requires different type of methods which goes beyond visiting websites and measuring what is visible from the outside. The instrument developed in this dissertation aims at helping organization to improve their e-government efforts and is based on multiple measurement methods, defines measures within various areas and views, presents a method to customize measures and derive organizational specific constructs from the literature. In this way this thesis contributes to the measurement and benchmarking foundations. Two cases studies in Pakistan are conducted to evaluate the instrument. Subject measurementbenchmarkinge-governmentback officefront officeinteroperabilityintegrationpublic sectorICTdashbaord To reference this document use: https://doi.org/10.4233/uuid:db5220ca-a614-4a6f-b203-dd048a68c192 ISBN 978-94-6295-134-1 Part of collection Institutional Repository Document type doctoral thesis Rights (c) 2015 Maheshwari, D. Files PDF Maheshwari_PhD.pdf 10.91 MB Close viewer /islandora/object/uuid:db5220ca-a614-4a6f-b203-dd048a68c192/datastream/OBJ/view