Print Email Facebook Twitter Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks Title Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks Author Wouters, Stijn (Katholieke Universiteit Leuven) Janssen, M.F.W.H.A. (TU Delft Engineering, Systems and Services) Lember, Veiko (Katholieke Universiteit Leuven; Tallinn University of Technology) Crompvoets, Joep (Katholieke Universiteit Leuven) Department Engineering, Systems and Services Date 2022 Abstract Public administrations are increasingly relying on collaboration within inter-organizational networks to coordinate the development and provisioning of integrated digital public services. Collaboration strategies are necessary to focus collaborative efforts, align and prioritize goals, and leverage concrete results that advance integrated service delivery (ISD). However, literature on inter-organizational collaboration strategies for integrated service delivery is scarce. This research identifies collaboration strategies in three qualitative case studies in Belgium. The cases present 33 collaboration strategies categorized into engagement, motivation, and joint action strategies. Collaboration strategies should complement each other. Together these strategies can help to overcome the adoption paradox, one of the key issues to advance ISD, which refers to service providers not being inclined to adopt an ISD unless it has many users, but users might not be willing to use and ISD before many service providers have adopted it. Policy-makers can use the identified collaboration strategies to advance integrated service delivery. Subject Adoption paradoxCollaboration strategiesE-governmentIntegrated service deliveryInter-organizational collaboration To reference this document use: http://resolver.tudelft.nl/uuid:e9b07f55-7f05-4808-9826-620aca45d240 DOI https://doi.org/10.1016/j.giq.2022.101779 ISSN 0740-624X Source Government Information Quarterly: an international journal of information technology management, policies, and practices, 40 (1) Part of collection Institutional Repository Document type journal article Rights © 2022 Stijn Wouters, M.F.W.H.A. Janssen, Veiko Lember, Joep Crompvoets Files PDF 1_s2.0_S0740624X22001150_main.pdf 668.51 KB Close viewer /islandora/object/uuid:e9b07f55-7f05-4808-9826-620aca45d240/datastream/OBJ/view