Learning an organization new working methods: The system based contract control method at Rijkswaterstaat as example

Learning an organization new working methods: The system based contract control method at Rijkswaterstaat as example

De Bree, S.

Ten Heuvelhof, E. (mentor)
Koppenjan, J. (mentor)
Mooi, H. (mentor)

Technology, Policy and Management

Management

2010-04-20

Rijkswaterstaat is adapting its role in the construction of public works. The organization implemented a new working method to assure the contractors fulfill their contracts. The objective of the method is that Rijkswaterstaat check the quality system of the contractor based on the project risks for Rijkswaterstaat. Learning is defined as detection and correction of errors and sharing knowledge on these actions in the organization. It is unclear whether and how the project teams learn on the method. This thesis presents a theoretical model that tests what learning is expected by the management of the organization. Furthermore, four cases identify the learning in the actual behavior of the organization. This results in the statement that the management does not expect learning, and therefore does not take place in the organization. Improvements that enable error detection, error correction and knowledge sharing on the method for this leaning are included in the thesis.

Organizational learning
Organizational change

http://resolver.tudelft.nl/uuid:ec3ec38a-f811-40fb-af7f-2d23a3505a4d

2010-04-20

Student theses

master thesis

(c) 2010 De Bree, S.