The regulatory challenge of competing public values

The regulatory challenge of competing public values

Steenhuisen, B.M.

Technology, Policy and Management

Multi Actor Systems

2010-02-05

This paper reports on the method and findings of a new type of public value research to assess the effects of regulatory oversight. A semi-ethnographic approach is to trace oversight objectives through companies providing public services. We traversed two Dutch railway companies and a Dutch electricity company with interviews and observations in search for value conflicts. Our analysis produced descriptions of these conflicts and their trade-offs as arranged by strategic managers, planners, operational workers, middle managers and staff. In conclusion we reflect on the net effects of these trade-offs and their implications for regulatory oversight in liberalized sectors.

public values
coping behavior
regulatory regime
utility sectors

http://resolver.tudelft.nl/uuid:edbb91c1-e81d-463a-8da0-db28a662cb35

Universiteit Gent, vakgroep Communicatiewetenschappen

Congres Etmaal van de Communicatiewetenschap 2010, 4-5 februari 2010

Institutional Repository

conference paper

(c) 2010 Steenhuisen, B.M.