Experience chain

Experience chain

Mensinga, S.

Koolwijk, J. (mentor)
Gruis, V. (mentor)

Architecture

Real Estate & Housing

Design and Construction Management

2011-06-24

Researchers and practitioners explain that in traditional collaborations between housing associations and contractors, there is a difference in culture, a lack of trust and ill collaboration. In combination with the economic crisis, the climate change and the more demanding end users, this demands a change in the way parties cooperate. Supply chain integration is used as a method to eliminate the problems that exist in the traditional collaboration. However, most supply chain integrations are still premature and there is insufficient information about what the experiences of the experts are regarding successes and problems related to the FLOTIQ aspects. These FLOTIQ aspects stand for Finance, Learning, Organization, Time, Information and Quality. This research combines and compares information of literature with the experiences of practitioners via a questionnaire and case study research. The questionnaire analyzed two populations: respondents with and with no experience in order to determine ‘which experiences do experts in supply chain integration have regarding successes and problems related to the FLOTIQ management aspects?’. For both successes and problems, the experts have different experiences per aspect. The most common successes are: transparency, client satisfaction and efficiency. The most frequent problems are: bad communication, unclear goals and expectations and personal gain first. Successes are repeated in two thirds of the time, but so are the problem, leading to unnecessary insufficiencies. Parties are making some improvements in their process, but there is no clear distinction between the respondent with and with no experience, which strongly gives the impression that parties are conduction an upgrade of a building team, instead of performing supply chain integration. The most relevant recommendations is to have horizontal and vertical communication between colleagues, to monitor and evaluate the project based on preset KPi’s and to actively learn from the information derived from these evaluations.

Ketensamenwerken
Ervaringen
GLOTIK
Supply chain integration

http://resolver.tudelft.nl/uuid:0dddb895-e8a0-494d-b80c-d01f9e0e9a57

2011-06-30

Student theses

master thesis

(c) 2011 Mensinga, S.