Print Email Facebook Twitter Chatterbox Title Chatterbox: Conversational Interfaces for Microtask Crowdsourcing Author Mavridis, P. (TU Delft Web Information Systems) Huang, Owen (Student TU Delft) Qiu, S. (TU Delft Web Information Systems) Gadiraju, Ujwal (Leibniz Universität) Bozzon, A. (TU Delft Web Information Systems; TU Delft Human-Centred Artificial Intelligence) Date 2019 Abstract Conversational interfaces can facilitate human-computer interactions. Whether or not conversational interfaces can improve worker experience and work quality in crowdsourcing marketplaces has remained unanswered. We investigate the suitability of text-based conversational interfaces for microtask crowdsourcing. We designed a rigorous experimental campaign aimed at gauging the interest and acceptance by crowdworkers for this type of work interface. We compared Web and conversational interfaces for five common microtask types and measured the execution time, quality of work, and the perceived satisfaction of 316 workers recruited from the FigureEight platform. We show that conversational interfaces can be used effectively for crowdsourcing microtasks, resulting in a high satisfaction from workers, and without having a negative impact on task execution time or work quality. Subject Microtask CrowdsourcingChatbotsConversational Agents To reference this document use: http://resolver.tudelft.nl/uuid:39b8850f-32a6-4d4d-ac85-677cf63155c8 DOI https://doi.org/10.1145/3320435.3320439 Publisher Association for Computing Machinery (ACM), New York, NY, USA Embargo date 2023-03-23 ISBN 978-1-4503-6021-0 Source UMAP'19: Proceedings of the 27th Conference on User Modeling, Adaptation and Personalization Event UMAP 2019, 2019-06-09 → 2019-06-12, Larnaca, Cyprus Bibliographical note Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public. Part of collection Institutional Repository Document type conference paper Rights © 2019 P. Mavridis, Owen Huang, S. Qiu, Ujwal Gadiraju, A. Bozzon Files PDF 3320435.3320439.pdf 2.57 MB Close viewer /islandora/object/uuid:39b8850f-32a6-4d4d-ac85-677cf63155c8/datastream/OBJ/view