Measuring the quality of humanitarian information products

Measuring the quality of humanitarian information products: Insights from the 2015 Nepal earthquake

Baharmand, Hossein (University of Agder)
Comes, M. (TU Delft System Engineering; University of Agder)

Rocha, Álvaro (editor)
Adeli, Hojjat (editor)
Reis, Luís Paulo (editor)
Costanzo, Sandra (editor)

2018

Information plays a critical role in humanitarian assistance. It has become a product that is shared for multiple purposes such as situational awareness, decision-making, coordination, reporting, and attracting funding. In the aftermath of sudden onset disasters, humanitarians are constrained with huge workload, time pressure, and uncertainties and thus, information products are often criticized with respect to quality issues. In this paper, we aim at developing an empirically grounded framework that can measure the quality of information products through accuracy, objectivity, completeness, and consistency. We validate the framework with the help of practitioners and apply it to the information products of UN WFP for the 2015 Nepal earthquake response. Our analysis shows that the quality of studied information products could be improved with respect to consistency, accuracy, and objectivity. We discuss the implications of our study and propose future research directions.

2015 Nepal earthquake
Case study
Framework
Humanitarian response
Information quality

http://resolver.tudelft.nl/uuid:4c4a8668-8a26-4f7d-8a21-1bea5ca1da1f

https://doi.org/10.1007/978-3-319-77703-0_13

Springer

2019-03-29

9783319777023

Proceedings of Trends and Advances in Information Systems and Technologies, 745

6th World Conference on Information Systems and Technologies, WorldCIST 2018, 2018-03-27 → 2018-03-29, Naples, Italy

Advances in Intelligent Systems and Computing, 21945357, 745

Institutional Repository

conference paper

© 2018 Hossein Baharmand, M. Comes