Sustainable business model archetypes for the banking industry

Sustainable business model archetypes for the banking industry

Yip, Angus W. H. (University of Cambridge; University of Hong Kong)
Bocken, N.M.P. (TU Delft Responsible Marketing and Consumer Behavior; Lund University; University of Cambridge)

2018

Sustainable business model innovation is increasingly viewed as a lever for systems change for sustainability across businesses and industries. Banks hold a unique intermediary role in sustainable development, but also have a difficult position after the 2008 financial crisis. This paper aims to explore business models for sustainability in the service industry, particularly banking. It explores the receptiveness of customers towards sustainable business models pursued by banks. The retail banking industry in Hong Kong is the focus of this work. First, a practice review and semi-structured interviews are used to develop and validate a set of sustainable business model archetypes for the banking industry. Second, surveys are conducted to test customer receptiveness for the archetypes. Eight sustainable business model archetypes for banking are developed and validated. “Substitute with digital processes” “adopt a stewardship role” and “encourage sufficiency” are most welcomed by customers. Some archetypes seem at direct odds with current business practice, such as “encourage sufficiency”. This study gives an insight to how to “do good and do well” in the banking industry. Further research on the attributes of these archetypes can be conducted to gain a deeper understanding why customers prefer banks to use these archetypes.

Banks
Business model for sustainability
Business model innovation
Service industry
Sustainable business
Sustainable finance

http://resolver.tudelft.nl/uuid:4f9180e7-d1a1-45c6-b947-d63abafc4fcd

https://doi.org/10.1016/j.jclepro.2017.10.190

0959-6526

Journal of Cleaner Production, 174, 150-169

Institutional Repository

journal article

© 2018 Angus W. H. Yip, N.M.P. Bocken