U-Filter: Bringing Experience Design to an IT consultancy firm

U-Filter: Bringing Experience Design to an IT consultancy firm

Brussen, Y.

Buijs, J.A. (mentor)
Sukirman, E. (mentor)

Industrial Design Engineering

Product Innovation Management

Strategic Product Design

2014-08-29

This report describes recommendations for a better implementation of Experience Design in an IT consultancy firm. The approach has been to design a tool called U-Filter that allows colleagues to check each other’s work for usability issues. The graduation company can best be described as both an IT Consultancy and a System Integrator. The company advises clients regarding technology and implements a system based on this advice later on. Recently the company has initiated an Experience Design (XD) department. The purpose of this department is to make the solutions the company offers useful, usable, and beautiful. However, thus far the XD department has failed to gain traction in the company, this is exemplified by its limited project involvement and its limited size. The XD team has been involved in just a handful of projects, and consists of merely 2 staff members. This is a definite minority, when taking into account the company employs a total of 400 people. This report presents the results obtained in the various stages of the design process of the U-Filter: Discovery, Define, Design, Simulation and Evaluation.

Experience Design
Usability
IT
User-Centered Design
System Integrator
Evaluation tool

http://resolver.tudelft.nl/uuid:6153e75c-68cb-4a48-8ea8-2647fc11da41

Campus only

Student theses

master thesis

(c) 2014 Brussen, Y.