Towards a Methodology for Selecting Product Usage Information Sources for the (Re-)Design of Product Service Systems

Towards a Methodology for Selecting Product Usage Information Sources for the (Re-)Design of Product Service Systems

Hribernik, Karl A. (BIBA – Bremer Institut für Produktion und Logistik GmbH)
van der Vegte, Wilhelm Frederik (TU Delft Cyber-Physical Systems)
Kiritsis, Dimitris (Swiss Federal Institute of Technology)
Thoben, Klaus-Dieter (University of Bremen)

Abrahamsson, P. (editor)
Kristensen, K. (editor)

2016

A product’s value is increasingly determined by the services supporting it. Complex Product-Service Systems (PSS) – combinations of services and products – are in demand. Product usage information (PUI), that is, information about how an individual product is used, is rapidly becoming a valuable asset to industry to help inform service offers throughout the product lifecycle. Conventionally, information about how a product is used is gathered in customer relations and MRO (maintenance, repair and overhaul) processes via channels such as repair logs, call centres or helpdesks. Today, new channels of PUI are emerging from the digitalization of products, the Internet of Things, Cyber-Physical Systems, Internet PUI sources and social media. However, there is a lack of a methodological approach which companies use to select the right PUI source for the design of services, and vice-versa, to understand which value-added services can be offered using information already generated by sensors embedded into their products or available on the Internet or in social media. This contribution is intended to show an avenue of research towards such a methodology.

PSS
product-service systems
PUI
product usag information
product lifecycle management
extended products
ontology
sensors
social media

http://resolver.tudelft.nl/uuid:7168aebb-5322-44e2-975c-fa5b9a882a19

NTNU

2017-12-31

Proceedings of ICE/IEEE International Technology Management Conference

2016 ICE/IEEE International Technology Management Conference, 2016-06-13 → 2016-06-15, Trondheim, Norway

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public

Institutional Repository

conference paper

© 2016 Karl A. Hribernik, Wilhelm Frederik van der Vegte, Dimitris Kiritsis, Klaus-Dieter Thoben