Print Email Facebook Twitter Towards on-time passenger handling Title Towards on-time passenger handling: A case study research on the required service capacity for an on-time passenger-handling process at the gate Author Janssen, Hidde Contributor Beelaerts van Blokland, W.W.A. (mentor) Janic, M. (mentor) Ottens, R.J. (mentor) Lodewijks, G. (mentor) Faculty Mechanical, Maritime and Materials Engineering Department Marine and Transport Technology Programme Transport Engineering and Logistics Date 2015-05-06 Abstract Airline passengers want short and seamless connections, departure and arrival punctuality are therefore key. KLM is currently losing a strong position as network connector, as the operability of transfer flights is under pressure: departure punctuality is substandard. Offering attractive connections to passengers is KLM’s right of existence as 70% of its customers are transferring at their only hub: Amsterdam Airport Schiphol. Therefore, the departure punctuality should be brought back to an acceptable level. KLM scores well on the international standard indicator for arrival punctuality, their on-time departure punctuality is however substandard: declining from 50% in 2009 to as low as 20% over 2014. One contributor to the low departure performance is the inefficient ground operation. Regarding the passenger-handling process there were some other figures raising questions. In 53% of the cases the gate process took longer than planned. The gate process is therefore the object of study. Subject KLMPassenger-handlinggatecase studyqueuing theory To reference this document use: http://resolver.tudelft.nl/uuid:839f4ea1-d367-4396-ad08-b3ea0ef11b61 Report number 2015.TIL.7939 Embargo date 2019-05-06 Part of collection Student theses Document type master thesis Rights (c) H. Janssen Files PDF 2015-TIL-7939.pdf 9.19 MB Close viewer /islandora/object/uuid:839f4ea1-d367-4396-ad08-b3ea0ef11b61/datastream/OBJ/view