Print Email Facebook Twitter Adaptive IT service providers: Facts or fiction? Title Adaptive IT service providers: Facts or fiction? Author Plugge, A.G. Faculty Technology, Policy and Management Department Infrastructures, Systems and Services Date 2012-12-31 Abstract Many companies and organizations find that outsourcing the IT function is an effective way to implement their business strategy. Enterprises that outsource expect their service providers to provide high-quality IT services. Nonetheless, experience shows that not all service providers succeed in providing the consistent performance agreed upon for IT services. The multidisciplinary nature of IT outsourcing leads to increased complexity and this impacts the realization of consistent performance. The purpose of this paper is to provide insight into a methodology that will enable service providers to achieve consistent performance for their customers. The methodology we developed and the corresponding measuring tools are also discussed. To reference this document use: http://resolver.tudelft.nl/uuid:ac66606e-2f01-47a8-a1aa-815024b01202 Publisher kpmg ISSN 0920-1645 Source Compact 38, 37-42. (2012) Part of collection Institutional Repository Document type conference paper Rights (c) Delft University of Technology Files PDF 290249.pdf 337.78 KB Close viewer /islandora/object/uuid:ac66606e-2f01-47a8-a1aa-815024b01202/datastream/OBJ/view