Print Email Facebook Twitter The healthcare design dilemma Title The healthcare design dilemma: perils of a technology-driven design process for medical products Author Wilke, H. (Anhalt University of Applied Sciences Dessau) Badke-Schaub, P.G. (TU Delft Methodologie en Organisatie van Design) Thoring, K.C. (TU Delft Design Aesthetics; Anhalt University of Applied Sciences Dessau) Date 2020 Abstract This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the product management department. The results revealed several unexpected insights that indicate a practical mismatch between user-centred design processes learned from the textbook and design practice in the healthcare sector that warrant further research. Subject design processhealthcare designindustrial designuser experienceuser-centred design To reference this document use: http://resolver.tudelft.nl/uuid:bddfd806-cefe-4a6f-9133-546017eb4dc4 DOI https://doi.org/10.1017/dsd.2020.133 ISSN 2633-7762 Source Proceedings of the Design Society: DESIGN Conference, 1, 2217-2226 Event 16th International Design Conference, DESIGN 2020, 2020-10-26 → 2020-10-29, Virtual, Online Part of collection Institutional Repository Document type journal article Rights © 2020 H. Wilke, P.G. Badke-Schaub, K.C. Thoring Files PDF the_healthcare_design_dil ... oducts.pdf 883.07 KB Close viewer /islandora/object/uuid:bddfd806-cefe-4a6f-9133-546017eb4dc4/datastream/OBJ/view